This policy is effective as of 30 September 2026.
Your privacy is important to us. It is “RAY APP” LLC (“Voxtri”, “we”, “us”, or “our”) policy to respect your privacy regarding any information we may collect from you via our mobile application Voxtri (the “App”) and its associated services, site and/or apps.
This privacy policy applies between you, the user of this App, and us, the owner and provider of this App. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the App.
This privacy policy applies only to the actions of Voxtri and users with respect to this App. It does not extend to any websites or third-party services that can be accessed from this App, including, without limitation, links to social media websites or your device’s system services and third-party apps (e.g., your navigation app, your music app, the system voice invocation feature). You should review those providers’ policies separately.
Log Data. When you access our servers via the App, we may automatically log standard usage data provided by your device. This may include your device’s Internet Protocol (IP) address, device type and version, App activity, timestamps, and other diagnostic details. If you encounter certain errors while using the App, we automatically collect data about the error and the circumstances surrounding it (e.g., device and OS details and the action attempted).
Device Data (Permissions and Signals). With your explicit permission, the App may access:
Voice Assistant-Specific Data. To provide voice assistance, the App may process voice inputs and transcriptions of user commands that you voluntarily provide to perform actions (e.g., open/control apps, navigation, music playback, or, on Android, calls). We maintain a limited, recent history of interactions (text form only) to provide context and personalize your experience (e.g., understand your phrasing, honor a recently given preference). We do not retain raw audio. We do not maintain continuous background location history unrelated to an active, user-initiated request.
Day Plan Data. The Day Plan feature lets you build a plan for your day made up of stops. For each stop we process the name, address, planned time and arrival facts (such as the estimated and actual time of arrival), and, where you use them, events you import from your device calendar (including the event title, time and location) and the contact you choose to notify about a delay (name and phone number). To provide route, ETA and lateness features, stop names and addresses, including calendar event titles, are sent to the AI model providers and maps/geocoding/search providers described below.
Onboarding Information. During onboarding you may answer a short quiz (your profession, your main pain point and your typical number of stops). We store these answers as profile properties with our subscription and analytics providers (Adapty and Amplitude) to personalize the App and improve our services.
Purchase Information. Subscriptions and purchases are processed by Apple (App Store) or Google (Google Play). We receive subscription status and transaction information (for example, the product purchased, trial and renewal status and dates) through our subscription management provider Adapty. We never receive or store your payment card details.
Personal Information You Provide. We may collect your email address or other contact details if you contact support or opt into communications.
Business Data. Business data refers to data that accumulates over the normal course of operation on our platform, such as technical/analytics records and performance metrics used strictly to operate, secure, and improve the App.
We will process your personal information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have a legal basis for doing so.
These legal bases include:
Where you consent to our use of information for a specific purpose, you may withdraw your consent at any time (this will not affect processing already performed).
We do not keep personal information longer than necessary. While retained, we protect it using commercially acceptable means. However, no method of electronic transmission or storage is 100% secure.
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner incompatible with these purposes:
We may aggregate personal data and use aggregated information to analyze App effectiveness, improve and add features, and for other similar purposes.
We may contact you about products or services only where you have opted in; you may opt out at any time using the mechanism provided.
To assist in meeting business operations needs and to perform certain services and functions, we may share personal data with vendors and service providers (e.g., hosting, cloud infrastructure, analytics, crash/error logging, maintenance/problem-solving) under written contracts requiring appropriate safeguards and use only under our instructions. The categories of vendors we use are:
We may disclose information if required by law, to protect rights, safety, and security, to detect/prevent fraud, or in connection with a corporate transaction, as permitted by law.
The App may provide links to other websites or allow you to launch third-party apps and system services (e.g., your navigation app, music app, system voice invocation). We do not control those third parties and are not responsible for their content or privacy practices. This policy does not extend to your use of such third-party services. Review their policies before use.
We do not sell your personal information for money.
If you are a California resident, you have the rights described in this section under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Sharing for cross-context behavioral advertising. We do not sell your personal information for money. However, our disclosure of your advertising identifier and device data to AppsFlyer, Meta (Facebook) and Firebase for attribution and advertising purposes may constitute “sharing” of personal information for cross-context behavioral advertising under California law.
How to opt out. You may opt out of this sharing by (i) resetting or limiting the advertising identifier in your device settings; (ii) declining the tracking permission on iOS (App Tracking Transparency); or (iii) emailing info@ray.app with the subject “Do Not Sell or Share”.
Your rights. You have the right to know what personal information we collect, use and disclose; to request deletion of your personal information; and to request correction of inaccurate personal information. To exercise these rights, contact us at info@ray.app. We may need to verify your identity before responding.
No discrimination. We will not discriminate against you for exercising any of your privacy rights.
The personal information we collect may be stored and processed in the US, UK, EU/EEA, or other jurisdictions where we or our partners, affiliates, and third-party providers maintain facilities.
Where required, we implement appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses, or other legally accepted mechanisms).
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws as in our jurisdiction, which may limit available remedies.
Choice and Consent: By providing personal information to us, you consent to our collecting, holding, using, and disclosing it in accordance with this policy. If you are under 16, you must have parental/guardian consent. You may refuse to provide personal information; however, this may affect your use of the App or services offered through it.
Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this policy. If you provide personal information about someone else, you represent and warrant that you have that person’s consent.
Restrict: You may request that we restrict the collection or use of your personal information. If you ask us to restrict processing, we will explain how the restriction affects your use of the App.
Access and Data Portability: You may request details and a copy of the personal information we hold about you (in a commonly used, machine-readable format where feasible).
Data Rectification: You may request correction of inaccurate, incomplete, or outdated information.
Deletion: You may request deletion of your account and personal information (including your interaction history and Day Plan data) where there is no good reason for continued processing, subject to legal obligations and permissible retention. To make a request, email info@ray.app with a deletion request, sending it from the email address associated with your account or including your account identifier. We will process your request within 30 days, except where retention is required by law.
Objection/Restriction: You may object to or request restriction of certain processing.
Marketing: If you have opted into communications, you may unsubscribe at any time using the mechanism provided or by contacting us.
Interaction History (text only): retained only as long as needed to provide context and personalization, then deleted or de-identified in the ordinary course of business.
Day Plan Data: stops and related Day Plan data (including imported calendar events) are retained on our servers for 30 days after the plan date and are then deleted.
Selected Notification Contact: the name and phone number of the contact you select are stored encrypted. They are deleted when you remove the stop, when you replace the contact, and in any event within 24 hours after the plan is completed.
Calendar Data: we do not store a full snapshot of your calendar. Only the events you choose to import become stops and are retained as described for Day Plan Data.
Analytics and Attribution Data: retained by our analytics and attribution providers in accordance with the retention settings we configure with each provider.
Logs/Diagnostics: retained for a limited period necessary for security and troubleshooting.
Where the law requires longer retention, we will comply.
We use commercially reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration.
No method of transmission or storage is 100% secure.
The App is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us so we can take appropriate action.
If we or our assets are acquired, or in the unlikely event we cease operations or enter bankruptcy, data may be transferred to the acquiring party, subject to this policy.
Our App may link to external sites or allow you to launch third-party apps not operated by us. We have no control over their content and policies and accept no responsibility or liability for their privacy practices.
We may change this policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes through the App or the app store (App Store or Google Play) through which the App is delivered.
Your continued use of the App after changes to this policy constitutes acceptance of our practices regarding privacy and personal information.
If we make a significant change (e.g., changing a lawful basis or expanding categories of data), we will seek re-consent where required by law.
The mobile App does not use traditional web cookies. Our website may use cookies as described on that site.
On mobile devices, functionally similar on-device storage or identifiers may be used strictly to operate core functionality. In addition, the SDKs listed above (AppsFlyer, Firebase and the Meta (Facebook) SDK) use your device advertising identifier for attribution and advertising measurement. You can reset or limit the advertising identifier, decline tracking on iOS, and manage permissions and notifications in your device settings.
Data Controller: “RAY APP” LLC
Contact: info@ray.app